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Consumer Remit

From a regulatory perspective, the MCA is responsible for the overall regulation of the electronic communications services sectors, which include fixed and mobile telephony, Internet and television distribution services, that is, access to TV services, such as those offered by the local service providers. It also regulates the postal and the Maltese eCommerce sectors.

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The MCA publishes the findings from the Business Perceptions Survey for the period December 2016 – March 2017
Published On: Nov 2nd 2017
The MCA has been carrying out the Business Perception Surveys on a two-yearly interval since 2008. The Business Perception Surveys are aimed at examining the views and opinions of local businesses based on their experience in using products and services related to mobile telephony, fixed broadband, fixed telephony, and other tailor-made packages for business clients.
BEREC-RSPG joint report on facilitating mobile connectivity in ‘challenge areas’ - BEREC and RSPG seek your views! (ends 28 November 2017)
Published On: Oct 31st 2017
BEREC and RSPG have recently approved for public consultation a draft joint report on facilitating mobile connectivity in ‘challenge areas’.
The MCA publishes its Annual Report and Financial Statements for year 2016
Published On: Oct 3rd 2017
The Malta Communications Authority (MCA) has today published its Annual Report and Financial Statements for the financial year ending 31 December 2016.

How Can We Help?

If you are currently experiencing any problem whilst using any of the services regulated by the MCA, we may be able to help you. If you are not satisfied with the service provider’s redress, lodge a complaint with us by filling MCA’s complaint form.

If you would like to enquire on any services regulated by the MCA, you can contact us by phone on 21336840, or send an email to customercare@mca.org.mt

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