Consumer News

MCA appointed as the designated entity to implement the EU Accessibility Directive
Published On: Dec 12th 2018

As from September 2018, all public sector websites need to conform to the new European accessibility directive. The directive ensures that all public sector organisations’ websites and apps are accessible, using existing accessibility standards.
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Industry News

Wholesale voice call termination on individual mobile networks in Malta
Published On: Dec 19th 2018

The Malta Communications Authority (‘MCA’) is hereby publishing the final decision document concerning the wholesale markets for the provision of voice call termination services on individual mobile networks in Malta. The MCA notified the current decision to the EU Commission prior to today’s publication. The ...
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News

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Consumer Info

We have a drawn together a list of FAQ’s by subject to assist you in answering some of the most commonly asked questions about the services we regulate.

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Encountering issues related to the services regulated by us? Service provider has been contacted but the issue persists? You can lodge a complaint with the MCA by completing MCA’s complaint form.

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Enquire on any of the services regulated by the MCA related to consumer matters, by contacting the Consumer Protection team or by completing the Consumer’s enquiry form. If you would rather you can call the MCA’s offices on 21336840.

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Publications

The MCA regularly publishes a range of reports and research papers across the telecoms, postal and technology markets aimed towards industry and interested parties.

A list of our publications across all of these sectors as well as the most relevant related documents can be found in this section.