Consumer News

Intra-EU Communications
Published On: May 14th 2019

The MCA publishes a set of FAQ's in relation to the new EU regulation on Intra-EU Communications. Intra-EU communications refer to fixed or mobile calls and SMSs sent from your Maltese telephony subscription to any other country in the European Economic Area (EEA), which includes all the member states of the Europ...
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Industry News

Pre-notification to deliver Qualified Preservation Services for qualified electronic signatures and qualified electronic seals
Published On: Jun 12th 2019

The MCA has received pre-notification from a newly established technology company that plans to start offering qualified Preservation Services for qualified electronic signatures and qualified electronic seals to the local and European market. The MCA views this pre-notification as an exciting development in the Eu...
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Consumer Info

We have a drawn together a list of FAQ’s by subject to assist you in answering some of the most commonly asked questions about the services we regulate.

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Encountering issues related to the services regulated by us? Service provider has been contacted but the issue persists? You can lodge a complaint with the MCA by completing MCA’s complaint form.

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Enquire on any of the services regulated by the MCA related to consumer matters, by contacting the Consumer Protection team or by completing the Consumer’s enquiry form. If you would rather you can call the MCA’s offices on 21336840.

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The MCA regularly publishes a range of reports and research papers across the telecoms, postal and technology markets aimed towards industry and interested parties.

A list of our publications across all of these sectors as well as the most relevant related documents can be found in this section.