Consumer News

The MCA registers an increase of 13% in consumer complaints in the last 6 months of 2018
Published On: Mar 29th 2019

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last 6 months of 2018.  This report provides an in-depth analysis of the complaints received by the Authority during this period.  In total, the MCA received 132 complaints from subscribers of tel...
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Industry News

Data Report Sheet (DRS) with the latest figures is published
Published On: Mar 29th 2019

​Subscriptions were up for all electronic communications services in the last quarter of 2018, figures released today by the MCA show. These figures are available in the MCA publication entitled 'Data Report Sheet (DRS)', which provides data for the period Q1 2014 to Q4 2018 on several indicators concerning the p...
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Consumer Info

We have a drawn together a list of FAQ’s by subject to assist you in answering some of the most commonly asked questions about the services we regulate.

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Encountering issues related to the services regulated by us? Service provider has been contacted but the issue persists? You can lodge a complaint with the MCA by completing MCA’s complaint form.

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Enquire on any of the services regulated by the MCA related to consumer matters, by contacting the Consumer Protection team or by completing the Consumer’s enquiry form. If you would rather you can call the MCA’s offices on 21336840.

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Publications

The MCA regularly publishes a range of reports and research papers across the telecoms, postal and technology markets aimed towards industry and interested parties.

A list of our publications across all of these sectors as well as the most relevant related documents can be found in this section.