This consultation document proposes that the Quality of Service (QoS) Targets, to be achieved by MaltaPost for the following three year period, be revised upwards.
The MCA is also proposing that the QoS target for the single piece priority mail caters also for loss and substantial delay.
Furthermore, the MCA is aking proposals in relation to the code of practice ("Committed to Customer Care") published by MaltaPost plc and for the latter to submit a more detailed annual report on the complaints received including any emerging and recurring issues and actions taken to correct them.
The consultation will run from the 18th August 2010 to the 17th September 2010 during which time the MCA welcomes written comments on any of the issues raised in the paper.
All responses to this consultation should be clearly marked "Review of Quality of Service (QoS) Targets and Requirements to be achieved by MaltaPost plc'' and sent by post, facsimile or e-mail to the:
Chief, Policy and Planning
Malta Communications Authority
Valletta Waterfront
Pinto Wharf,
Floriana FRN1913
Malta
Tel: +356 21 336840
Fax: +356 21 336846
email: postal@mca.org.mt
Further information on how the response to consultation can be submitted can be found in Section 6 of the Consultation Document.
