The Authority may only ask a service provider to give compensation to an end-user, in line with the service providers compensation schemes, if the quality of service levels agreed upon in the contract for the provision of your service are not met. The above is not applicable in cases of force majeure. Service providers may, of course, voluntarily agree to offer compensation other than in the instances mentioned above, however this is at their discretion. 

This does not mean that you cannot seek compensation before other bodies. In most instances, if you believe that you have been provided a service which is not satisfactory and that you are entitled to compensation, then as a consumer you may file a claim before the Consumer Claims Tribunal. This Tribunal is empowered to determine disputes between customers and traders where the value of the claim for compensation does not exceed the sum of €10,000.

For further information, you can contact the Consumer Claims Tribunal’s Registry at 47A, South Street, Valletta.  You can also phone on 2122 7070. 

If you own a business, then you may consider filing a claim before the Small Claims Tribunal. The Small Claims Tribunal hears disputes where the value of the claim for compensation does not exceed the sum of €5,000. The Small Claims Tribunal is located at the Courts of Justice, Republic Street, Valletta, and at the Courts of Justice, Cathedral Square, Victoria, Gozo. Their telephone numbers are 2590 2260 and 2155 6412 respectively.