eCommerce - How can I avoid being a victim of any online theft?

Answer

Watch out for identity theft when shopping online. This happens when your personal and financial information is stolen and used illegally to open accounts in your name.

  • You should pay attention for fake emails, called ‘spoof emails’. These emails appear to have been sent by well-known/reputable companies or popular web-sites, for example, your bank, insurance agency, online auctions etc., and ask you to reply with personal and financial information. This practice is known as ‘phishing’ or ‘spoofing’.
  • Never reply to e-mails that you receive from someone you do not know or from someone that is asking for personal information. Delete these messages immediately!
  • Do not open e-mail attachments or click on links embedded within any potentially suspicious email, because this might be forged. We suggest you open a new Internet window and manually type in the link’s URL into the address bar - this will direct you to the legitimate website.
  • Never pay via email when shopping online by providing your credit cards details in an ordinary e-mail.
  • Regularly review your credit card and bank statements to look for any possible fraudulent charges or withdrawals.
  • If you believe you are the victim of a spoof attack and identity theft, report to:
  1.  Your bank; and
  2. Cyber Crime Unit, Malta Police Force, telephone no. 22942231 or email: computer.crime@gov.mt

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