This report provides an analysis of the complaints received by the Authority during the second half of 2014.  In total during this period, the Authority received a total of 240 complaints. In addition it also received 243 enquiries and requests for information.

The MCA considers that the publication of this information raises awareness on consumer tools and rights in the sectors regulated by the MCA while also highlighting those practices which may be creating difficulties for end-users, and which accordingly will be closely monitored by the MCA. The MCA also believes that this data may be of interest to intermediaries such as consumer groups and journalists who seek to advise and inform end-users about their rights.

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