MCA End-User Half Yearly Statistical Report July - December 2019

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the lastt six months of 2019. This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 63 complaints. 97% of the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to quality of service and billing issues. During this period the Authority also received 284 requests for information.