MCA End-User Half Yearly Statistical Report July - December 2018

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2018. This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 132 complaints. 95% of the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to quality of service and billing issues. During this period the Authority also received 354 requests for information.