This report provides an analysis of the complaints and enquiries received by the MCA in the second half of 2013 and also focuses on enforcement actions and related monitoring activities undertaken by the MCA during this period.

In the second half of 2013, the MCA received a total of 147 complaints and 150 enquiries. This report provides an analysis of these complaints and enquiries and also provides information on enforcement actions and related monitoring activities undertaken by the MCA during this period.

The MCA considers that the publication of this information raises awareness on consumer tools and rights in the sectors regulated by the MCA while also highlighting those practices which may be creating difficulties for end-users and which will be closely monitored by the MCA.

The MCA also strongly believes that this data may be of interest to intermediaries such as consumer groups and journalists who seek to advise and inform end-users about their rights.

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