End-User Affairs: Half Yearly Report (January – June 2021)

This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 110 complaints. 97% of the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to quality of service followed by termination and switching of services. During this period the Authority also received 450 requests for information.