The MCA has partnered with the Malta Competition and Consumer Affairs Authority (MCCAA) and the European Consumer Center of Malta (ECC Malta), which forms part of the European Consumer Centres Network (ECC-Net), to deliver information sessions aimed at educating the general public about online shopping.
The MCA will coordinate a number of information sessions targeted towards non-fluent, digital buyers. MCCAA and the ECC Malta will play an instrumental role in providing their expertise in the area of consumer rights and remedies. The ECC-Net is will address any questions consumers may have concerning their activities in the European market. The overall objective is to make consumers feel as confident shopping throughout the EU as they do in their country of residence.
The planned information sessions are meant to address different issues which may be encountered when shopping online such as:
- Consumer rights when buying online;
- Cancellation rights;
- Defective products;
- Returns;
- Any available guarantee;
- Conflicts with the seller;
- Fraudulent websites;
- Method of payments;
- Shopping from EU and outside EU countries.
These information sessions, offered free of charge, are meant to encourage participants to maximise and reap the benefits of eCommerce which offers consumers the possibility to access more vendors, compare products and prices and ultimately benefit from a truly global market, which in-line with the remit of the MCA, the MCCAA and of the ECC Net.