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Our role here at the MCA is essentially to regulate communications services. These services include fixed and mobile telephony, Internet and TV distribution services. We also regulate the postal sector and the buying and selling of goods and services online, that is, eCommerce. We are also responsible for implementing initiatives aimed at ensuring that every business and individual has access, and the skills and competences, to fully engage in online activities.

Our primary focus is to ensure effective competition in all the sectors that we regulate and that the market conditions facilitate innovation so that you can enjoy a wider variety of products and services, at better quality and increased value-for-money.

Whilst our consumer powers may be somewhat limited within the current legal framework, we continuously strive to adopt a proactive stance, anticipating issues that may harm consumers. On this note we seek to ensure that the regulatory framework is sufficiently robust to safeguard against any such practices by the service providers.  We also take enforcement and sanctioning actions against these service providers in the event that they do not abide by any of the consumer protection rules.

We actively seek to ensure that you are well informed about your rights in the communications sectors, the many offers available on the market as well as the consumer tools available at your disposal that will help you make better choices.

Ultimately, knowledge makes for wise choices… wise choices make happy consumers.

KNOW YOUR RIGHTS