The Malta Communications Authority (MCA) has published its report on the complaints received during the last six months of 2016. This report provides an analysis of the complaints received by the Authority during this period and also provides information on enforcement actions and related monitoring activities undertaken by the MCA.
In total, the MCA received 120 complaints. All the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to billing issues, quality of service, and termination. During this period the Authority also received 227 requests for information.