New measures aimed at facilitating access to bills in relation to Internet, TV services, fixed and mobile services have been introduced by means of a Decision published by the Malta Communications Authority (MCA). Post-paid subscribers will be able to receive their bills in a medium that they can access, free of charge.
The majority of service providers offer their post-paid subscribers e-billing services, that is, the facility to access their bills electronically, free of charge. The MCA appreciates that such a facility is beneficial from a cost and an environmental perspective, however it does not accommodate those post-paid subscribers that do not have an Internet subscription, and would therefore, in many instances, incur a charge to receive their bills in hard copy format.
This decision, which follows a public consultation, will amongst other things, provide the possibility to such subscribers to receive their ‘standard bills’ in hard copy format, free of charge.
With regard to telephony services, post-paid subscribers who do not have an Internet subscription can also obtain a detailed itemised bill in hard copy format, free of charge. Those on a pre-paid subscription may also request to view a detailed telephony usage report, free of charge.
The full decision, which will come into force on the 1st July 2016, can be downloaded from the MCA’s website – www.mca.org.mt. Any enquiries on the subject may be sent by email at firstname.lastname@example.org or by phone on 21336840.
Click here to download press release in Maltese