The MCA publishes new measures to be introduced with regard to access of bills for Internet TV and telephony services

New measures aimed at facilitating access to bills in relation to Internet, TV services, fixed and mobile services have been introduced by means of a Decision published by the Malta Communications Authority (MCA).  Post-paid subscribers will be able to receive their bills in a medium that they can access, free of charge.  

The majority of service providers offer their post-paid subscribers e-billing services, that is, the facility to access their bills electronically, free of charge. The MCA appreciates that such a facility is beneficial from a cost and an environmental perspective, however it does not accommodate those post-paid subscribers that do not have an Internet subscription, and would therefore, in many instances, incur a charge to receive their bills in hard copy format. 

This decision, which follows a public consultation, will amongst other things, provide the possibility to such subscribers to receive their ‘standard bills’ in hard copy format, free of charge. 

With regard to telephony services, post-paid subscribers who do not have an Internet subscription can also obtain a detailed itemised bill in hard copy format, free of charge.  Those on a pre-paid subscription may also request to view a detailed telephony usage report, free of charge.

The full decision, which will come into force on the 1st July 2016, can be downloaded from the MCA’s website – www.mca.org.mt.  Any enquiries on the subject may be sent by email at customercare@mca.org.mt or by phone on 21336840.

Click here to download press release in Maltese